Delivery & Returns
Clear pricing, realistic timelines, and honest communication from start to finish.
How delivery is calculated
Because carpet deliveries vary depending on carpet width, supplier location, and delivery area, delivery pricing is calculated using a combination of:
- carpet width,
- delivery postcode,
- supplier depot location,
- and order size.
4m carpet deliveries
Most standard 4m carpet deliveries start from:
- £39.95 — Midlands & Northern areas
- £59.95 — Wales & South West
- £97.95 — London & South East
5m carpet deliveries
5m carpets require oversized transport and specialist handling, meaning delivery costs are higher.
- £79.95+ — standard 5m delivery areas
- £109.95+ — extended or difficult-access areas
Small-room surcharge
Orders under 12 m² may include a £40 small-order surcharge due to cutting, handling, and transport costs.
Regional postcode surcharges
- BT +£20
- GY +£40
- JE +£40
- IM +£30
- HS +£30
- ZE +£40
Additional area adjustments
- Reading: +£30
- Barking / East London: +£30
- Cardiff: +£15
Maximum delivery cap
Delivery charges are capped at £149.95 nationwide.
UK delivery coverage
We currently deliver to GB postcodes only.
Delivery timelines
Delivery times depend on:
- supplier stock availability,
- carpet width availability,
- your location,
- and delivery scheduling.
Most in-stock carpets are typically delivered within 5–10 working days after supplier stock is confirmed.
Some ranges, colours, or widths may take longer — especially:
- 5m widths,
- special-order ranges,
- low-stock products,
- or supplier restocks.
If there are any delays or stock issues with your order, we’ll contact you as soon as possible with an update and realistic timeframe.
We believe in honest communication and realistic delivery expectations — no misleading promises.
Samples
Our premium Cozy sample experience is currently being prepared while we finalise packaging and presentation.
Sample ordering will be launching soon.
Returns & Exchanges
Every carpet is cut to your requested size, meaning orders are non-returnable unless faulty or damaged.
If something isn’t right:
- Contact us within 48 hours of delivery via team@cozyflooringstore.co.uk or 07305 712251.
- Include your order number and clear photos of the issue.
- If the product is confirmed faulty or damaged, we’ll arrange a replacement or collection at no extra cost.
We do not offer exchanges on cut-to-size carpet orders, so please ensure measurements and product selections are correct before ordering.
Additional information
- Missed deliveries may incur a redelivery fee.
- Difficult access, multi-drop deliveries, or deliveries requiring an additional person may incur extra charges. Any additional costs will always be confirmed beforehand.
- All checkout prices include VAT.