Terms of service

Terms of Service

Last updated: 6 October 2025

Welcome to Cozy Flooring Co. By using our website or placing an order, you agree to these terms.

Cozy Flooring Co., United Kingdom.
Email: team@cozyflooringstore.co.uk
Phone: 07305 712251

All descriptions, images, and prices are provided in good faith. Carpets are cut to size — please double-check measurements before ordering.

Payments are processed securely via Shopify and our payment providers. Prices include VAT unless stated otherwise.

Delivery fees vary by width, area, and postcode. Full details are shown at checkout and on our Delivery & Returns page.

Cut-to-size carpets are non-returnable/non-refundable unless faulty or damaged. See our Delivery & Returns page for the full policy.

We are not liable for indirect losses or events beyond our reasonable control (e.g., courier disruptions). Your statutory rights remain unaffected.

We may update these terms to reflect changes in our operations or legal requirements.