Terms of service

Last updated: 14 October 2026

These terms apply to consumer orders placed through cozyflooringstore.co.uk. Please read them before ordering. Nothing in these terms limits your statutory consumer rights.

1. About us

Cozy Flooring Co is a trading name of COZYFLOORINGSTORE LTD, registered in Scotland.

Company number: SC855369
Registered office: 4 Letham Gardens, Pumpherston, Livingston, Scotland, EH53 0NH
Email: team@cozyflooringstore.co.uk
Telephone: 07305 712251

The registered office is not advertised as a public walk-in showroom or customer collection point.

2. Products and descriptions

We sell carpets and selected flooring accessories. Check the individual product description, available widths, specifications and suitability before ordering.

Carpet appearance may vary with lighting, pile direction, photography and screen settings. This does not affect your rights if goods are incorrectly described.

Care instructions, stain resistance, bleach-cleanability and manufacturer warranties vary by product. Only the features stated for your chosen product apply. Manufacturer warranties are additional to your statutory rights.

3. Measurements and quantities

Please check your room measurements, selected carpet width, required length and quantities before completing your order.

Carpet is supplied in fixed roll widths. The area purchased may therefore exceed your room’s floor area. Allow for fitting margins, doorways, recesses, irregular shapes and pattern matching where applicable.

Our measuring tools provide estimates and do not replace accurate physical measurements or professional assessment. Contact us before ordering if you are unsure.

These responsibilities do not remove our responsibility for advice we provide or for supplying the products agreed.

4. Online tools and samples

The Carpet Finder Quiz provides shopping suggestions. Check the recommended products’ specifications before purchasing.

The AI Room Visualiser creates illustrative previews. It does not guarantee exact colour, texture, scale or the final fitted appearance.

Our sample service is currently coming soon. Sample ordering is not yet available.

5. Prices and payment

Prices are displayed in pounds sterling. Product pricing units, quantities, applicable taxes, delivery charges and the total payable should be checked before payment.

Payment is processed using the payment methods available at checkout.

Unless an offer expressly states otherwise, carpet prices cover the flooring supplied. Fitting and selected accessories are separate.

6. Orders and availability

Orders are subject to product availability. We will acknowledge your order and communicate any stock or fulfilment issue.

If we cannot supply an ordered product, we will contact you to discuss an alternative or refund. We will not substitute a different product without your agreement.

If we identify a pricing or description error affecting your order, we will explain it and discuss your options. We will not impose a higher price without your agreement.

7. Delivery

We currently deliver to eligible Scottish addresses only. Delivery to England, Wales and Northern Ireland is not currently available.

Standard delivery costs £29.99 per eligible order. There is no separate standard width-based or small-room surcharge.

Some remote Scottish addresses, including Highlands and island locations, may not be covered. Check availability at checkout or contact us before ordering.

We will contact you to arrange a suitable delivery date. Unless another period is agreed, delivery will take place within 30 days of the contract being made.

Please wait for a confirmed delivery date before booking a fitter. Tell us in advance about access difficulties and ensure someone is available to receive the goods.

Read our Shipping Policy for further details.

8. Inspection and fitting

Inspect your flooring before fitting and check the product, colour, dimensions and quantities against your order.

If you notice damage, a fault or an incorrect product, stop fitting and contact us before continuing.

There is no strict 48-hour reporting deadline that removes your statutory rights.

Professional fitting is not included unless expressly agreed. Any separately arranged fitting service will have its scope and price confirmed with you.

9. Cancellations, returns and refunds

Eligible online purchases have a 14-day cancellation period starting the day after delivery. After notifying us, you normally have a further 14 days to send the goods back.

Some genuinely personalised or made-to-specification goods may be exempt. We do not apply a blanket no-returns rule to every carpet cut to length. Any applicable exemption will be explained before purchase.

For change-of-mind returns, customers pay direct return transport costs where these were disclosed before purchase. Bulky flooring may require specialist transport.

Faulty, damaged, incorrectly supplied or misdescribed goods remain covered by statutory rights. We cover reasonable return costs where required by law.

Our Refund Policy explains the full procedure and refund deadlines.

10. Privacy

Our Privacy Policy explains how personal information is handled when you shop, contact us or use our online tools.

11. Website use

You must not use the website unlawfully or interfere with its security or operation.

Protected website content, branding and images must not be reproduced for commercial use without permission, except where permitted by law.

12. Our responsibility

We remain responsible for meeting our legal obligations when supplying goods and services we agree to provide.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or breaches of statutory consumer rights.

We do not exclude losses that are legally recoverable because of our breach of contract or failure to exercise reasonable care and skill.

13. Changes and governing law

We may update these terms for future orders. Updates do not automatically change the terms of an existing contract.

These terms are governed by Scots law, subject to any mandatory consumer protections that apply. This does not remove any right to bring proceedings in a court permitted by applicable consumer law.

14. Questions and complaints

Email: team@cozyflooringstore.co.uk
Telephone: 07305 712251
Customer support: Monday–Friday, 9am–5pm