Privacy policy

Last updated: 14 October 2026

This Privacy Policy explains how Cozy Flooring handles personal information when you browse our website, place an order, contact us or use our online flooring tools.

Who we are

Cozy Flooring Co is the trading name used by COZYFLOORINGSTORE LTD, a company registered in Scotland.

Company number: SC855369
Registered office: 4 Letham Gardens, Pumpherston, Livingston, Scotland, EH53 0NH
Email: team@cozyflooringstore.co.uk
Telephone: 07305 712251

COZYFLOORINGSTORE LTD is the controller of personal information collected for its retail business. Contact us using the details above with privacy questions or requests.

Information we collect

Depending on how you use our services, the information processed may include:

  • Your name, contact details, billing address and delivery address.
  • Products ordered, order history, payment confirmations and delivery information.
  • Messages, enquiries, complaints and return requests you send us.
  • Marketing preferences and newsletter subscriptions.
  • Device and browser information, IP addresses, cookies and website usage information.
  • Answers and measurements entered into our Carpet Finder Quiz and Room Size Calculator.
  • Room photographs voluntarily submitted to our AI Room Visualiser and the previews it generates.

Payments are processed through Shopify and the payment providers available at checkout. Their services handle payment information according to their own privacy notices.

How we use information

We use information to process orders, arrange deliveries, communicate with customers, answer enquiries, handle returns and refunds, operate our website and provide requested flooring tools.

We also use relevant information for business administration, accounting, legal obligations, security and fraud prevention.

Where analytics or advertising services are enabled, they may process website usage information subject to the applicable consent requirements.

Our lawful bases

  • Contract: processing necessary to fulfil an order or take steps you request before entering a contract.
  • Legal obligation: processing necessary for accounting, tax and other legal requirements.
  • Legitimate interests: appropriate customer support, business administration, security and fraud prevention, balanced against your rights.
  • Consent: processing where consent is required, including relevant optional cookies and marketing activities.

Where we rely on consent, you may withdraw it. This does not affect the lawfulness of processing carried out before withdrawal.

Carpet Finder Quiz and Room Size Calculator

The Carpet Finder Quiz uses your answers to suggest flooring products. The Room Size Calculator uses the measurements you enter to estimate flooring requirements.

These tools provide shopping guidance. Their recommendations do not make decisions about your legal rights or eligibility for services.

You do not need to enter sensitive personal information into these tools.

AI Room Visualiser

The visualiser uses Hugging Face hosting technology. When you submit a room photograph, it is transmitted to the visualiser’s processing environment to generate a flooring preview.

Room photographs may reveal personal information. Please avoid uploading images containing people, children, identifiable documents, addresses or other sensitive details.

Using the visualiser is optional. You can browse products and contact us without uploading a photograph.

For questions or requests concerning an uploaded photograph or generated preview, contact us. Please identify the approximate date and time you used the tool without sending further sensitive images unnecessarily.

Hugging Face also processes information under its own applicable terms and privacy notice: Hugging Face Privacy Policy.

Who receives information

Relevant information may be shared with providers involved in supplying our services, including:

  • Shopify and payment providers.
  • Delivery providers and suppliers where necessary to fulfil an order.
  • Website hosting and technical service providers.
  • Customer communication and email service providers.
  • Hugging Face and services involved in processing requested visualiser previews.
  • Analytics and advertising providers where enabled and permitted.
  • Professional advisers, regulators and public authorities where necessary or legally required.

Providers may have separate responsibilities for information they process. Shopify explains its processing in its Privacy Policy.

International processing

Some technology providers operate internationally, and information may be processed outside the United Kingdom.

International transfers are subject to applicable data protection requirements. Contact us for information about the providers and transfer arrangements relevant to your request.

Cookies and marketing

Our store uses cookies and similar technologies for functions such as the shopping basket, checkout and security. Optional technologies may support analytics and advertising.

Where consent is required, optional technologies must only be used with that consent. Browser settings can also be used to control cookies, although restricting necessary cookies may affect store functionality.

If you subscribe to marketing emails, you can unsubscribe using the link in an email or by contacting us. Necessary order and customer-service messages may still be sent.

You have the right to object at any time to the use of your personal information for direct marketing.

Keeping information

Retention depends on the purpose of processing, applicable legal requirements and whether information remains necessary for orders, customer support, accounting or resolving disputes.

Different records and service providers may have different retention arrangements. Contact us for information about a particular record or to request deletion. Some records may need to be retained to meet legal obligations.

Security

Personal information should be protected through appropriate technical and organisational measures. No internet service can guarantee complete security.

Please do not send passwords, full payment-card details or unnecessary sensitive information through our contact forms or email.

Your rights

Depending on the circumstances, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion or restriction of processing.
  • Object to processing.
  • Request portability of eligible information.
  • Withdraw consent where processing relies on consent.

Contact team@cozyflooringstore.co.uk to make a request. We may need proportionate information to verify your identity.

You can complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy when our services or processing arrangements change. The latest version and revision date will appear on this page.