Privacy policy
Privacy Policy
Last updated: 6 October 2025
Cozy Flooring Co. respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.
Who We Are
Cozy Flooring Co., United Kingdom.
Email: team@cozyflooringstore.co.uk
Phone: 07305 712251
Data We Collect
- Identity & Contact: name, email, phone, postal address (when you create an order or contact us).
- Order & Payment: order details and payment confirmation (processed securely by Shopify/our payment providers — we don’t store full card details).
- Usage Data & Cookies: pages viewed, device info, and analytics to improve site performance.
How We Use Your Data
- Process and deliver your orders and provide customer support.
- Send essential order updates and, where opted-in, marketing emails (you can unsubscribe anytime).
- Improve our website, tools, and services.
Lawful Bases
Contract (to fulfil orders), Legitimate Interests (site security/analytics), and Consent (marketing communications).
Sharing & International Transfers
We only share personal data with trusted processors needed to run our business (e.g., Shopify, couriers, payment providers, email platforms). These partners are required to protect your data and only act on our instructions. We do not sell your data.
Data Security & Retention
We use encryption and access controls. We retain data only as long as necessary for legal, tax, and operational reasons.
Your Rights
You can access, correct, delete, or restrict processing of your personal data, and withdraw consent for marketing at any time. To exercise your rights, email team@cozyflooringstore.co.uk.
Cookies
We use cookies for core functionality and analytics. You can manage cookies in your browser settings. See our cookie notice in the site footer for more detail.
Contact
If you have questions or concerns about this policy, please contact us at the details above.