Shipping policy
Delivery & Returns
Flooring delivered with care. Clear prices and friendly support from start to finish.
At Cozy Flooring, we believe ordering new flooring should be simple. Whether you're refreshing one room or transforming your whole home, we'll help make the process as straightforward as possible.
Where Do We Deliver?
We currently offer home delivery to eligible addresses across Scotland.
Cozy Flooring is based in West Lothian, and we arrange deliveries directly with our customers.
Delivery to England, Wales and Northern Ireland is not currently available. We plan to introduce wider UK delivery in the future.
Some remote Scottish addresses, including Highlands and island locations, may not yet be covered. You can check delivery availability by entering your address at checkout.
How Much Is Delivery?
Standard Scotland Delivery: £29.99 per order
This charge applies to eligible Scottish delivery addresses where our delivery service is available.
Your delivery charge will be shown at checkout before payment.
There is no separate standard delivery charge based solely on whether your carpet is 4m or 5m wide.
When Will My Order Arrive?
Once your order has been placed, we'll contact you to arrange a suitable delivery date.
Delivery arrangements depend on product availability, your location and our delivery schedule.
We won't promise a specific delivery date until it has been agreed with you.
Unless a different delivery period has been agreed, goods will be delivered within the timeframe required by UK consumer law, normally within 30 days of the contract being made.
If there's a stock issue or unexpected delay, we'll contact you to discuss your options.
Preparing for Delivery
Please make sure someone is available to receive your flooring and that there is safe access to the delivery location.
Let us know in advance about any restricted access, narrow roads, difficult parking or other circumstances that might affect delivery.
Where possible, inspect your order on arrival. If something appears damaged, incorrect or missing, contact us promptly with your order number and photographs if available.
Reporting an issue later does not automatically affect your statutory consumer rights.
Can I Return My Flooring?
Eligible online purchases generally qualify for a 14-day cancellation period after delivery.
Certain goods that are genuinely made to a customer's specifications or clearly personalised may be exempt, where the legal requirements for that exemption are met.
Cutting a standard-range carpet to length does not automatically mean it is exempt from cancellation rights.
Standard accessories such as underlay and grippers may also qualify for returns under applicable consumer law.
For full information, including return procedures, please read our Refund Policy.
Measuring Your Room
Our online Room Size Calculator helps you estimate how much flooring you may need.
We recommend checking all measurements carefully before ordering. Allow for trimming, room irregularities, doorways and any pattern matching requirements.
For help choosing flooring, try our Carpet Finder Quiz or contact our team.
Our AI Room Visualiser can help you picture carpets in your home, but photographs and visualisations cannot guarantee exact colours or textures.
Carpet Samples
We're preparing our Cozy flooring sample service.
Sample availability will be confirmed on our website when the service is ready to launch.
Need Help?
Our team is happy to answer questions about products, orders, delivery and returns.
Email: team@cozyflooringstore.co.uk
Telephone: 07305 712251
Customer support: Monday–Friday, 9am–5pm
Cozy Flooring — Making your house feel like home.