Frequently Asked Questions

Quick answers to the most common Cozy questions. Need help? Email team@cozyflooringstore.co.uk or call 07305 712251.

How long does delivery take?

Delivery times depend on:

  • supplier stock availability,
  • carpet width availability,
  • your location,
  • and delivery scheduling.

Most in-stock carpets are typically delivered within 5–10 working days once supplier stock is confirmed.

Some carpets, colours, or widths may take longer — especially:

  • 5m widths,
  • special-order ranges,
  • supplier restocks,
  • or temporarily low-stock products.

If there are any delays or stock issues, we’ll contact you with an update and realistic timeframe as soon as possible.

Do you offer fitting?

Not yet — but we’re currently building a trusted fitter network.

In the meantime, we may be able to recommend local fitters depending on your area.

Can I return a carpet?

Because every carpet is cut to your requested size, orders are non-returnable unless faulty or damaged.

If something isn’t right, contact us within 48 hours of delivery with:

  • your order number,
  • clear photos of the issue,
  • and a brief explanation.

If the product is confirmed faulty or damaged, we’ll arrange a replacement or collection at no extra cost.

Are the carpets trade quality?

Absolutely.

We source from trusted UK wholesalers and suppliers — the same supply chains used by many high-street flooring retailers.

Do I need to measure myself?

Don’t worry — we try to make measuring as simple as possible.

  • Use our Room Size Calculator for guided sizing help.
  • Use our Room Visualiser to see carpets in your room before ordering.
  • Our guided AR measuring experience is also in development.
How much extra carpet should I order?

We recommend allowing approximately 10 cm extra on each measurement for trimming and fitting.

Our calculator helps recommend the best carpet width automatically where possible.

Do you deliver across the UK?

We currently deliver to GB postcodes only.

Some remote regions may include an additional delivery surcharge.

Can I order samples?

Our premium Cozy sample experience is currently being prepared while we finalise packaging and presentation.

Sample ordering will be launching soon.

Do carpet prices include underlay and accessories?

No — underlay, grippers, door bars, and accessories are sold separately.

Recommended add-ons are shown on product pages where available.

How do I contact Cozy Flooring?