Frequently Asked Questions

We currently offer home delivery to eligible addresses within Scotland.

Delivery to England, Wales and Northern Ireland is not yet available. We plan to expand our delivery service across the UK in the future.

Enter your postcode at checkout to check delivery availability.

Our standard Scotland delivery charge is £59.95 per order for eligible addresses.

Your final delivery charge is displayed at checkout before payment.

No separate width-based surcharge applies under our current standard Scotland delivery rate.

Delivery is £59.95 per order where the service is available at checkout, whether your carpet is 4m or 5m wide.

After placing your order, we'll contact you to arrange a suitable delivery date.

Delivery depends on product availability, your location and our schedule.

Unless another period is agreed, the normal statutory 30-day delivery requirement applies.

We currently focus on arranged home delivery rather than customer collection.

Contact us before ordering if you have a specific collection enquiry.

Our Carpet Finder Quiz can help you find suitable options based on your room, needs and budget.

You can also try our AI Room Visualiser to preview different carpets in your home.

We offer carpet ranges for different household needs, including bedrooms, family living rooms, hallways and stairs.

Check each product's individual specifications, suitability, pile, backing and care instructions before ordering.

Measure the longest length and widest width of your room, including relevant alcoves and recesses.

Our Room Size Calculator helps you estimate the flooring required.

Always double-check measurements before placing an order.

Allow a suitable margin for trimming, fitting and any irregularities in the room.

An allowance of around 10cm on each room measurement may be suitable for a straightforward installation, but some rooms and patterned carpets need more.

Contact us before ordering if you're unsure.

Some carpet ranges are available in 4m width only, while others offer both 4m and 5m widths.

Available widths are displayed on individual product pages.

No. Our online flooring prices cover the products supplied unless fitting is specifically included in an offer.

For fitting enquiries in West Lothian and surrounding areas, please contact us directly to discuss availability.

We do not currently offer a guaranteed UK-wide fitting service through checkout.

Underlay, grippers and other flooring accessories are sold separately unless clearly included in a particular offer.

You can choose the accessories you need from our available range.

We're preparing our Cozy Flooring sample service.

Details will be published on our website when the service becomes available.

Our AI Room Visualiser helps you explore how different carpet styles and colours could look in your home.

Results are illustrative and may differ from the actual carpet due to lighting, screen settings and image processing.

Always check product specifications before purchasing.

Eligible online purchases generally have a 14-day cancellation period after delivery.

Certain genuinely personalised or made-to- specification products may be exempt where permitted by law.

Cutting carpet from a standard range does not automatically remove cancellation rights.

Read our Refund Policy for full details.

Contact us as soon as reasonably possible. Please include your order number, a description of the problem and photographs if available.

We'll help resolve the issue in accordance with your statutory consumer rights.

There is no strict 48-hour deadline that removes those rights.

Eligible standard accessories purchased online generally qualify for the applicable 14-day cancellation right.

See our Refund Policy for return procedures and applicable costs.

Email: team@cozyflooringstore.co.uk

Telephone: 07305 712251

Customer support: Monday–Friday, 9am–5pm